Click on each question for an answer.
What do I need to do before I move in?
Once you signed your lease, you will need to submit your utilities account numbers to the office to ensure that there will not be a lapse in coverage. Once completed, you will set up a date with the Leasing Coordinator to come to the office to pick up your keys and make your first month’s rent (money order or personal check)
Then you will be given your Walk-Thru forms that must be completed and returned to the office within 7 days. You are welcome to take pictures of your home and submit them along with your walk-thru form. Pictures must be submitted on a flash drive or stick. (These are kept with your file and not returned)
Finally, enjoy your home!
Who do I contact for a repair?
The quickest and easiest way to submit a work order is to log in to your tenant portal. You are welcome to email the maintenance department at email@example.com
. You are also welcome to follow up with a phone call to our office at 405-330-8877
What is considered an emergency repair?
An after-hours emergency call should be made anytime the structure of the property is jeopardized or there is a danger to the occupant. Such circumstances include fire, an active water leak or flooding that is not controlled by cutting off the supply valves, loss of heat when temperatures are below 50 degrees, no electricity (not area related), damaged roof or structure damage from a fallen tree.
What do I need to do before I move out?
If you plan on moving out, please contact the leasing coordinator so that we can instruct you on your next steps.
How do I get my security deposit back?
Security deposits are placed in escrow for your account. Per your lease, you have to request to receive your deposit in writing. We have 30 days after your lease termination date to return your deposit. You can expect to get a full return of the deposit if your account is not in arrears, no damages are assessed by the maintenance department walk-thru, and all final utility bills have been paid.
Can I have pets at the house?
Any pet that will be residing at the home must have owner’s approval and needs to be included with your application/leasing process. If you plan to obtain a pet after moving into the property, you need to notify the Leasing Coordinator prior to obtaining pet. They will create an addendum, which must be signed and returned prior to the pet residing at the property. You will also be required to submit a one-time pet non- refundable pet deposit with a monthly rent.
Can I smoke at the house?
All of our properties are non-smoking, which is specified in your lease. You, or any guests at the house, do not have the right to smoke outside your home. If there is trace of smoking, legal action is possible along with possible cancellation of the lease.
I’m going on vacation, is there anything I need to do before I leave the house?
If you are going to be gone for a period longer than 14 consecutive days, you will need to notify Signature Realty, LLC. This is to ensure that there is no confusion between you being on vacation and possible abandonment of the property. Please leave your thermostat (heat/AC) as you normally would during the particular season. If a pipe freezes due to heat not being on in the home then the tenant is held responsible for any damages. It is equally important during any other season to make sure exterior drains are free and clear of debris so you do not come home to a flooded basement after a heavy rain!
How do I prepare the house for winter?
A few weeks before winter starts, you should turn on your heat to ensure that it is functioning properly. The water to the exterior hose bibs needs to be shut off, disconnecting any hoses and leaving the hose bibs open. Also, close any storm windows and replace front screens with glass if applicable.
What happens if I pay rent late?
Rent payments are due on the 1st of the month. If we do not have payment in our offices by 5pm on the 3rd of the month, you will be assessed a late fee of 10% of the monthly rent. If payment is not received by the 3rd, we will send you a “5-day Pay or Quit Notice. (Additional fees will be assessed) Further legal actions will continue until payment in full is made. We would much rather you communicate with us on when you can get the rent to us and what your situation is so that we can work with you. If you know that your rent is going to be late, please contact us. The more information we have, the better we can assist you in fulfilling your lease obligations to the landlord.
If you need further assistance please email firstname.lastname@example.org.
Can I sign up for direct withdrawal of rent payments?
Yes, using your tenant portal you can sign up for a one-time payment as well as set up your account for recurring payments to come from your bank account. All the information you need is in your tenant portal.